Privacy Policy

1. Introduction

Policy Expert ("we", "us", "our") is committed to protecting the privacy of individuals and organizations who visit our website or engage our back-end operational support services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following types of information:

• Contact information you provide through our consultation request form, such as your name, brokerage name, job title, business email, phone number, province, and message.
• Business information relevant to assessing and delivering our services, such as business type and number of employees.
• Technical information such as browser type, device type, and general usage data collected automatically when you visit our website, including through analytics tools where enabled.

3. How We Use Your Information

We use the information we collect to:

• Respond to consultation requests and inquiries;
• Understand your brokerage's operational needs and provide relevant information about our services;
• Communicate with you about our services, including follow-up correspondence;
• Improve our website, services, and client experience;
• Comply with legal and regulatory obligations.

We do not sell, rent, or trade personal information to third parties for their own marketing purposes.

4. Disclosure of Information

We may share personal information with trusted service providers who assist us in operating our business (such as email or scheduling platforms), provided they agree to keep the information confidential and use it only for the purposes we specify. We may also disclose information where required by law or to protect the rights, property, or safety of Policy Expert, our clients, or others.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support core functionality and, where enabled, to understand how visitors use our site. You can control or disable cookies through your browser settings, and you may indicate your preference using the cookie banner presented on our site.

8. Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw consent for its use, subject to legal and contractual restrictions. To exercise these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was most recently revised.

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us at:

Policy Expert
Phone: 437-268-2302
Email: sanha@policyexpertservices.com